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END USER LICENSE AGREEMENT (EULA)
for
ORACLE PRODUCTS and SERVICES
A.
Agreement Definitions
“You” and “your” refers to the legal entity that has executed this agreement (“agreement” or
“EULA”) and ordered Oracle programs and/or hardware and/or services from GovStor Inc. The
term “ancillary programs” refers to third party materials specified in the program documentation
which may only be used for the purposes of installing or operating the programs with which the
ancillary programs ;are delivered. The term “program documentation” refers to the program user
manual and program installation manuals. The term “programs” refers to the software products
owned by Oracle and distributed by GovStor Inc.
which you have ordered, program
documentation, and any program updates acquired through technical support. The term
“services” refers to technical support, education, hosted/outsourcing services, consulting or other
services which you have ordered.
B.
Applicability of Agreement
This agreement is valid for the order to which this agreement accompanies.
C.
Rights Granted
Upon Oracle’s acceptance of GovStor Inc.’s order, you have the non-transferable, nonassignable, royalty free perpetual, limited right to use the programs and receive any services you
ordered solely for your internal business operations and subject to the terms of this agreement,
including the license definitions and rules set forth in the program documentation. You may allow
your agents and contractors (including, without limitation, outsourcers) to use the programs for
the purposes set forth in the end user license agreement, subject to the terms of such agreement,
you are responsible for their compliance with this agreement in such use. For programs that are
specifically designed to allow your customers and suppliers to interact with you in the furtherance
of your internal business operations, such use shall be allowed under this agreement. Oracle’s
license definitions and rules are subject to change and are available at http://partner.oracle.com
(log in, select Membership / Agreements & Policies). Oracle’s license definitions and rules are
hereby incorporated by reference into this agreement.
Services are provided based on Oracle’s policies for the applicable services ordered, which are
subject to change, and the specific policies applicable to you, and how to access them, will be
specified on your order (Except technical support services which are as specified in section H of
this agreement).
Upon payment for services, you will have a perpetual, non-exclusive, nonassignable, royalty free license to use for your internal business operations anything developed
by Oracle and delivered to you under this agreement; however, certain deliverables may be
subject to additional license terms. The services provided under this agreement may be related
to your license to use programs which you acquire under a separate order. The agreement
referenced in that order shall govern your use of such programs. Any services acquired from
GovStor Inc. or Oracle are bid separately from such program licenses, and you may acquire
either services or such program licenses without acquiring the other.
Oracle is a third party beneficiary of this agreement.
D.
Ownership and Restrictions
Oracle or its licensor retains all ownership in the intellectual property rights to the programs,
hardware, operating system and integrated software. Furthermore, Oracle retains all ownership
and intellectual property rights to anything developed by Oracle and delivered to you under this
agreement resulting from the services. Use of the operating system delivered with the hardware
is limited to the terms of the license delivered with the hardware and only as incorporated in, and
as part, of the hardware. Use of the integrated software, which is defined as software embedded
in the hardware that is essential to hardware functionality (e.g., firmware) is limited to your
internal business operations subject to the terms of the end user agreement and only as
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incorporated in, and as part, of the hardware.
Third party technology that may be appropriate or necessary for use with some Oracle programs
and/or hardware is specified in the program documentation and/or hardware documentation and
that such third party technology is licensed to you under the terms of the third party technology
license agreement specified in the program documentation and/or hardware documentation and
not under the terms of the end user agreement.
Hardware and integrated software are not specifically designed, manufactured, or intended for
use as parts, components, or assemblies for the planning, construction, maintenance, or
operation of a nuclear facility and prohibit use of the hardware and/or integrated software for
these purposes.
Some programs may include source code that Oracle may provide as part of its standard
shipment of such programs, which source code shall be governed by the terms of the end user
agreement.
You may not:
 use the programs for rental, timesharing, subscription service, hosting, or outsourcing;
 remove or modify any program or hardware markings or any notice of Oracle’s or its
licensors’ proprietary rights;
 make the programs, operating system, integrated software available in any manner to
any third party for use in the third party’s business operations (unless such access is
expressly permitted for the specific program license);
 transfer title to the programs, operating system and/or integrated software from you to
any other party;
 reverse engineer (unless required by law for interoperability), disassemble or decompile
the programs (the foregoing prohibition includes but is not limited to review of data
structures or similar material produced by programs), operating system and/or integrated
software and prohibit duplication of the programs, operating system and/or integrated
software except for a sufficient number of copies for your licensed use and one copy of
each program media.
 publish any results of benchmark tests run on the programs and/or hardware; and
 assign, give, or transfer the programs, operating system, integrated software and/or any
services ordered or an interest in them to another individual or entity (in the event you
grant a security interest in the programs, operating system, integrated software and/or
any services, the secured party has no right to use or transfer the programs, operating
system, integrated software and/or any services).
E.
Warranties, Disclaimers and Exclusive Remedies
The provisions of this section do not apply to third party programs. Oracle warrants that a
program licensed to you will operate in all material respects as described in the applicable
program documentation for one year after delivery. You must notify Oracle of any program
warranty deficiency within one year after delivery. Oracle also warrants that services ordered will
be provided in a professional manner consistent with industry standards. You must notify Oracle
of any services warranty deficiencies within 90 days from performance of the services described
in your purchase order.
If you purchase Oracle hardware, the standard Oracle hardware warranty in effect at the time of
purchase
will
apply.
This
warranty
information
is
available
at
http://www.oracle.com/support/policies.html.
ORACLE DOES NOT GUARANTEE THAT THE PROGRAMS WILL PERFORM ERROR-FREE
OR UNINTERRUPTED OR THAT ORACLE WILL CORRECT ALL PROGRAM ERRORS.
FOR ANY BREACH OF THE ABOVE WARRANTIES, YOUR EXCLUSIVE REMEDY, AND
ORACLE’S ENTIRE LIABILITY, SHALL BE: (A) THE CORRECTION OF PROGRAM ERRORS
THAT CAUSE BREACH OF THE WARRANTY, OR IF ORACLE CANNOT SUBSTANTIALLY
CORRECT SUCH BREACH IN A COMMERCIALLY REASONABLE MANNER, YOU MAY END
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YOUR PROGRAM LICENSE AND RECOVER THE FEES PAID FOR THE PROGRAM
LICENSE AND ANY UNUSED, PREPAID TECHNICAL SUPPORT FEES YOU HAVE PAID
FOR THE PROGRAM LICENSE; OR (B) THE REPERFORMANCE OF THE DEFICIENT
SERVICES, OR IF ORACLE CANNOT SUBSTANTIALLY CORRECT A BREACH IN A
COMMERCIALLY REASONABLE MANNER, YOU MAY END THE RELEVANT SERVICES
AND RECOVER THE FEES PAID FOR THE DEFICIENT SERVICES.
TO THE EXTENT PERMITTED BY LAW, THESE WARRANTIES ARE EXCLUSIVE AND
THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS,
INCLUDING WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.
F.
Trial Programs
You may order trial programs, or Oracle may include additional programs with your order which
you may use for trial, non-production purposes only. You may not use the trial programs to
provide or attend third party training on the content and/or functionality of the programs. You
have 30 days from the delivery date to evaluate these programs. If you decide to use any of
these programs after the 30 day trial period, you must obtain a license for such programs from
Oracle or GovStor Inc. If you decide not to obtain a license for any program after the 30 day trial
period, you will cease using and will delete any such programs from your computer systems.
Programs licensed for trial purposes are provided “as is” and Oracle does not provide technical
support or offer any warranties for these programs.
G.
Indemnification
If a third party makes a claim against either you or Oracle (“Recipient” which may refer to you or
Oracle depending upon which party received the Material), that any information, design,
specification, instruction, software, data, or material (“Material”) furnished by either you or Oracle
(“Provider” which may refer to you or Oracle depending on which party provided the Material),
and used by the Recipient infringes its intellectual property rights, the Provider, at its sole cost
and expense, will defend the Recipient against the claim and indemnify the Recipient from the
damages, liabilities, costs and expenses awarded by the court to the third party claiming
infringement or the settlement agreed to by the Provider, if the Recipient does the following:
 notifies the Provider promptly in writing, not later than 30 days after the Recipient
receives notice of the claim (or sooner if required by applicable law);
 gives the Provider sole control of the defense and any settlement negotiations; and
 gives the Provider the information, authority, and assistance the Provider needs to
defend against or settle the claim.
If the Provider believes or it is determined that any of the Material may have violated a third
party’s intellectual property rights, the Provider may choose to either modify the Material to be
non-infringing (while substantially preserving its utility or functionality) or obtain a license to allow
for continued use, or if these alternatives are not commercially reasonable, the Provider may end
the license for, and require return of, the applicable Material and refund any fees the Recipient
may have paid to the other party for it and any unused, prepaid technical support fees you have
paid to Oracle for the license. If you are the Provider and such return materially affects Oracle’s
ability to meet its obligations under the relevant order, then Oracle may, at its option and upon 30
days prior written notice, terminate the order. The Provider will not indemnify the Recipient if the
Recipient alters the Material or uses it outside the scope of use identified in the Provider’s user
documentation or if the Recipient uses a version of the Materials which has been superseded, if
the infringement claim could have been avoided by using an unaltered current version of the
Material which was provided to the Recipient. The Provider will not indemnify the Recipient to the
extent that an infringement claim is based upon any information, design, specification, instruction,
software, data, or material not furnished by the Provider. Oracle will not indemnify you to the
extent that an infringement claim is based upon the combination of any Material with any products
or services not provided by Oracle. Oracle will not indemnify you for infringement caused by your
actions against any third party if the Oracle program(s) as delivered to you and used in
accordance with the terms of this agreement would not otherwise infringe any third party
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intellectual property rights. Oracle will not indemnify you for any infringement claim that is based
on: (1) a patent that you were made aware of prior to the effective date of this agreement
(pursuant to a claim, demand, or notice); or (2) your actions prior to the effective date of this
agreement. This section provides the parties’ exclusive remedy for any infringement claims or
damages.
H.
Technical Support
For purposes of this agreement, technical support consists of annual technical support services
you may have ordered for the programs. If ordered, annual technical support (including first year
and all subsequent years) is provided under Oracle’s technical support policies in effect at the
time the services are provided. Oracle’s technical support policies are hereby incorporated by
reference into this agreement, and are subject to change at Oracle’s discretion; however, Oracle
policy changes will not result in a material reduction in the level of services provided for supported
programs during the period for which fees for technical support have been paid. You should
review the policies prior to entering into your purchase order for the applicable services. You may
access the current version of the technical support policies at http://oracle.com/contracts. If you
decide to not purchase technical support at the time of the license and/or hardware purchase
then you will be required to pay reinstatement fees to GovStor Inc. or Oracle in accordance with
Oracle’s current technical support policies if you decide to purchase support at a later date.
Technical support is effective upon the effective date of the order to which this agreement
accompanies otherwise stated in your order.
Software Update License & Support (or any successor technical support offering to Software
Update License & Support, “SULS”) acquired with your order may be renewed annually and, if
you renew SULS for the same number of licenses for the same programs, for the first and second
renewal years the fee for SULS will not increase by more than 4% over the prior year’s fees.
If you decide to purchase technical support for any license within a license set, you are required
to purchase technical support at the same level for all licenses within that license set. You may
desupport a subset of licenses in a license set only if you agree to terminate that subset of
licenses. The technical support fees for the remaining licenses will be priced in accordance with
the technical support policies in effect at the time of termination. Oracle’s license set definition is
available in the current technical support policies. If you decide not to purchase technical
support, you may not update any unsupported program licenses with new versions of the
program.
I.
End of Agreement
Upon the termination of the agreement, you will discontinue use and destroy or return to Oracle
all copies of the programs and documentation. Provisions that survive termination or expiration
are those relating to limitation of liability, infringement indemnity, payment, and others which by
their nature are intended to survive.
J.
Fees and Taxes
You agree to pay any sales, value-added or other similar taxes imposed by applicable law that
GovStor Inc. must pay based on the programs and/or services you ordered. Also, you will
reimburse GovStor Inc. for reasonable expenses related to providing the services. Fees for
services listed in an order are exclusive of taxes and expenses. If you decide to finance your
acquisition of the programs, operating system, integrated software and/or any services, you must
follow Oracle’s policies regarding financing which are available at http://oracle.com/contracts.
You agree that you have not relied on the future availability of any programs or updates in
entering into the payment obligations in your purchase order; however, (a) if you order technical
support from GovStor Inc. for the programs, the preceding sentence does not relieve Oracle of its
obligation to provide updates under such order, if-and-when available, in accordance with
Oracle’s then current technical support policies, and (b) the preceding sentence does not change
the rights granted to you for any program licensed under the end user agreement, per the terms
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of such end user agreement.
K.
Nondisclosure
By virtue of this agreement, the parties may have access to information that is confidential to one
another (“confidential information”). We each agree to disclose only information that is required
for the performance of obligations under this agreement. Confidential information shall be limited
to the terms and pricing under this agreement and all information clearly identified as confidential
at the time of disclosure; subject to the California Publics Record Act.
A party’s confidential information shall not include information that: (a) is or becomes a part of the
public domain through no act or omission of the other party; (b) was in the other party’s lawful
possession prior to the disclosure and had not been obtained by the other party either directly or
indirectly from the disclosing party; (c) is lawfully disclosed to the other party by a third party
without restriction on the disclosure; or (d) is independently developed by the other party.
We each agree to hold each other’s confidential information in confidence for a period of three
years from the date of disclosure. Also, we each agree to disclose confidential information only to
those employees or agents who are required to protect it against unauthorized disclosure.
Nothing shall prevent either party from disclosing the terms or pricing under this agreement or
orders submitted under this agreement in any legal proceeding arising from or in connection with
this agreement or disclosing the confidential information to a federal or state governmental entity
as required by law.
L.
Entire Agreement
If any term of this agreement is found to be invalid or unenforceable, the remaining provisions will
remain effective and such term shall be replaced with a term consistent with the purpose and
intent of this agreement. Any notice required under this agreement shall be provided to the other
party in writing.
M.
Limitation of Liability
TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW, NEITHER PARTY SHALL BE
LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL
DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR DATA USE ARISING FROM
THE USE OF THE PROGRAMS. TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW,
ORACLE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL,
PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OF PROFITS, REVENUE,
DATA, OR DATA USE ARISING FROM THE USE OF THE PROGRAMS. GOVSTOR INC.’S
MAXIMUM LIABILITY FOR ANY DAMAGES ARISING OUT OF OR RELATED TO THIS
AGREEMENT OR YOUR ORDER, WHETHER IN CONTRACT OR TORT, OR OTHERWISE,
SHALL BE LIMITED TO THE AMOUNT OF THE FEES YOU PAID GOVSTOR INC. UNDER
THIS AGREEMENT, AND IF SUCH DAMAGES RESULT FROM YOUR USE OF PROGRAMS
OR SERVICES, SUCH LIABILITY SHALL BE LIMITED TO THE FEES YOU PAID GOVSTOR
INC. FOR THE DEFICIENT PROGRAM OR SERVICES GIVING RISE TO THE LIABILITY.
N.
Export
Export laws and regulations of the United States and any other relevant local export laws and
regulations apply to the programs. You must comply fully with all relevant export laws and
regulations of the United States and other applicable export and import laws to assure that
neither the programs, the hardware nor any direct product thereof, are exported, directly or
indirectly, in violation of applicable laws.

O.

Other
1. This agreement is governed by the substantive and procedural laws of California in any
dispute arising out of or relating to this agreement.

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2. If you have a dispute with GovStor Inc. or wish to provide a notice you may notify
st
GovStor Inc. via written notice to: GovStor Inc., 1914 21 Street, Sacramento, CA 95811.
3. If you have a dispute with Oracle or if you wish to provide a notice under the
Indemnification section of this agreement, or if you become subject to insolvency or other
similar legal proceedings, you will promptly send written notice to: Oracle America, Inc.,
500 Oracle Parkway, Redwood City, California, United States, 94065, Attention: General
Counsel, Legal Department.
4. Except for actions for nonpayment or breach of Oracle’s proprietary rights, no action,
regardless of form, arising out of or relating to this agreement may be brought by either
party more than two years after the cause of action has accrued.
5. Upon 45 days written notice, GovStor Inc. (or Oracle upon assignment) may audit your
use of the programs. You agree to cooperate with such audit and provide reasonable
assistance and access to information. Any such audit shall not unreasonably interfere
with your normal business operations. You agree to pay within 30 days of written
notification any fees applicable to your use of the programs in excess of your license
rights. If you do not pay, Oracle can end your technical support, licenses and/or this
agreement. You agree that Oracle shall not be responsible for any of your costs incurred
in cooperating with the audit.
6. Any third party firms retained by you to provide computer consulting services are
independent of Oracle and are not Oracle’s agents. Oracle is not liable for nor bound by
any acts of any such third party firm.
7. The Uniform Computer Information Transactions Act does not apply to this agreement or
orders placed under it.

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